Intercultural Competence (CQ) is an underlying characteristic of an individual or team that can be shown to predict effective or superior performance in a job or situation (McClelland, 1973). It is an essential professional skill that “exists in a person that leads to behaviors that meet the job demands within the parameters of the organizational environment (Boyatzis, 1982). It emphasizes the critical professional skill for dealing with ambiguity, stress, frustration, and problem solving in an unfamiliar environment. Therefore, CQ is a critical element of successful interaction and collaboration in the growing diversified workplace.
The workshop is designed for today’s organizations to gain the benefits to the diversified workplace and to achieve the following objectives.