Intercultural Communication

Various patterns of verbal and non-verbal communication styles in different culture is a major source of intercultural misunderstanding and intercultural conflicts. In any intercultural interaction, such as business partnership, contract negotiation, or daily transaction, intercultural communication effectiveness is essential to enhance personal relationship and to achieve desired organizational outcome.

The workshop is designed to help participants understand the impact of intercultural communication and develop cultural agility to connect and communicate with others in the intercultural interaction setting. The participant will achieve the following:

Intercultural Competence (CQ) Development

Intercultural Competence (CQ) is an underlying characteristic of an individual or team that can be shown to predict effective or superior performance in a job or situation (McClelland, 1973). It is an essential professional skill that  “exists in a person that leads to behaviors that meet the job demands within the parameters of the organizational environment (Boyatzis, 1982). It emphasizes the critical professional skill for dealing with ambiguity, stress, frustration, and problem solving in an unfamiliar environment. Therefore, CQ is a critical element of successful interaction and collaboration in the growing diversified workplace.

The workshop is designed for today’s organizations to gain the benefits to the diversified workplace and to achieve the following objectives.

CUIBE Award for Best Paper on “Teaching International Business”

Best Paper Award

As a scholar, the best recognition is to receive Best Paper award. It is always my goal to receive such award so you can imagine how I jumped up and down when my pedagogical paper received the inaugural CUIBE award for Best Paper on “Teaching International Business” at 2016 annual conference of Academy of International Business (AIB2016). As an educator, I also feel proud that my instructional approach is recognized as innovative and valuable for the education of international business.

The conference paper has been improved and published at Journal of Teaching in International Business, titled Improving Intercultural Competence in the Classroom: A Reflective Development Model. In this paper, I propose a four-stage reflective development model to enhance intercultural competence for undergraduate students and implemented in my class of International Management. The model provides a pedagogical approach for motivating students to engage in intercultural interactions, for helping them learn to make sense of their environment, and for advancing their learning about intercultural interactions.

Last, thanks to the funding from the Students First Grant at Farmingdale State College in 2015 to support me conducting this pedagogical research successfully.